What if I have a problem using or ordering via your website? Please feel free to contact us via email, phone (call or text), or our contact form. We usually respond within 1-2 business days.
Will you accept other forms of payment besides PayPal? Absolutely! Contact us if you would like to pay via personal check, bank check, money order, or give us a credit/debit card number over the phone.
Do you offer a warranty? If you have an issue with your order, please contact us right away. Most orders can be returned within 14 days of receipt in new condition for a full refund (not including shipping charges). If there is a defect in our workmanship or we make a mistake, we will make it right. …
Will you ship to other countries besides the US? Will you ship to Armed Forces post office boxes (AA, AE, AP)? Yes, we will ship to any location that can legally accept our products. Please contact us at Brian@WalkByFaith777.com with your shipping address and what type of item(s) you want. We will let you know if it is a location we can ship to and calculate a shipping quote if appropriate.
How long will it take to make and ship my order? Currently, our approximate timeline from when we receive an order to the time we will ship it out is as follows: Leather items only 2-4 weeks. Knives, Triple T tomahawks, Viking Axes, Belt/Camp axes 2-4 months. Langet Axes and/or Fokos Walking Sticks (Shepherd’s Axes) 3-5 months. **If you need your order by a specific date, please contact us PRIOR to ordering to see if we can accommodate your needs.
What shipping options do you offer? We usually ship UPS or USPS. We look at cost options and generally choose the least expensive option based on your shipping address. This is generally either UPS ground or USPS Ground Advantage (formerly Parcel Post). We usually prefer to ship via UPS because it is faster and more predictable with deliveries. UPS can only deliver to street addresses, so if your shipping address is a post office box, it will need to be shipped USPS. We can ship using faster transit options (i.e., UPS 2 Day or USPS Priority mail), but there may be an additional cost. Contact us for details or a price quote.
What if I am not satisfied with my order when I receive it? Contact us right away. We strive for 100% customer satisfaction. Most orders can be returned in new condition for a full refund (not including shipping charges).